Privacy Policy

1. Overview & Our Commitment

Rithish Tours & Travels ("we," "our," or "us"), located in Madurai, Tamil Nadu, is committed to safeguarding the privacy and personal data of our customers and visitors to our website (rithishtoursandtravels.in).

This Privacy Policy explains what information we collect when you submit a travel enquiry or request a quotation, why we collect it, how it is used to orchestrate your travel itinerary, and your choices regarding your data.

2. Information We Collect

We only collect personal information that you voluntarily provide to us through our website forms, phone communications, or WhatsApp conversations:

• Contact Details: Your full name, telephone / mobile number, WhatsApp contact number, and email address.
• Travel Preferences: Departure city, pickup address or hotel, destination(s) of interest, preferred travel dates, duration, number of passengers (adults, seniors, children), and preferred vehicle category (Dzire, Innova, Crysta, Tempo Traveller).
• Special Trip Requirements: Any voluntary preferences noted in our custom trip planner, such as elderly assistance needs, infant car seats, or temple darshan schedules.
• Technical Browsing Data: Standard non-personally identifiable technical logs including browser type, device type, approximate geographic region (e.g. Madurai, Chennai, Bengaluru), and referring URL.

3. How We Use Your Information

Your personal information is used exclusively for operational travel purposes:

• Preparing and sending customized day-wise itineraries, vehicle tariffs, and transparent travel quotations.
• Communicating booking confirmations, chauffeur contact details, vehicle registration numbers, and pickup timings via WhatsApp or phone call.
• Coordinating flight or railway station airport pickup transfers in Madurai and across Tamil Nadu.
• Providing 24/7 dedicated trip assistance throughout your holiday.

4. Zero Sale or Unauthorized Sharing of Data

We do NOT sell, rent, trade, or monetize your personal information to any third-party marketing companies, advertisers, or data brokers. Ever.

We share necessary trip details only with verified service partners essential for your journey, specifically: (a) your assigned chauffeur (name, pickup point, and contact number for greeting you); and (b) partner hotels (guest names and check-in dates if accommodation was bundled into your tour package).

5. WhatsApp & Phone Communication

When you click "Chat on WhatsApp" or submit an enquiry on our website, you consent to receive direct one-to-one communications from our Madurai travel desk regarding your travel inquiry. We do not engage in automated spam, unsolicited commercial broadcasts, or unwanted marketing lists. You may opt out of further communication at any time by messaging "STOP" or notifying our travel desk.

6. Cookies & Tracking Technologies

Our website uses minimal, functional cookies necessary for site performance, navigation, and remembering your booking tab preferences. We do not deploy intrusive third-party cross-site advertising tracking cookies.

7. Data Retention & Security

We maintain appropriate administrative and technical security standards to safeguard customer data against unauthorized access, loss, or misuse. Travel enquiry records are retained only as long as necessary for fulfilling trip obligations, taxation compliance, and providing customer service.

8. Your Rights Regarding Your Data

You have the right to request a copy of the personal information we hold about you, request corrections to inaccurate contact information, or request the complete deletion of your records from our systems upon trip completion.

9. Privacy Questions & Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our Privacy Coordinator:

Rithish Tours & Travels
Madurai, Tamil Nadu, India
Phone: +91 97902 46008 / +91 94443 09675
WhatsApp: +91 97902 46008
Email: rithishtours@gmail.com